Privacy Policy
Your privacy matters to us. Here's how we protect and handle your information.
Introduction and Scope
celarosentin operates under Australian privacy legislation, specifically the Privacy Act 1988 and Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal information when you engage with our business presentation services.
We're committed to transparent communication about your data. When you work with us on financial presentations, we handle sensitive business information with the highest level of care and security.
What This Policy Covers
- Information collected through our website and client interactions
- Data gathered during consultation and project development phases
- Business information shared for presentation creation
- Communication records and project documentation
Information We Collect
Personal Information
We collect information necessary to provide our financial presentation services effectively:
- Contact Details: Name, email address, phone number, business address
- Business Information: Company name, role, industry sector, business size
- Project Details: Presentation requirements, financial data, target audience information
- Communication Records: Email exchanges, meeting notes, project feedback
Technical Information
Our website collects standard technical data to improve user experience:
- IP address and location data (city/state level only)
- Browser type and version
- Pages visited and time spent on our website
- Device information for responsive design optimization
How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact details, business information, project requirements | Contract performance |
| Communication | Email, phone, meeting preferences | Legitimate business interest |
| Quality Improvement | Project feedback, service evaluations | Consent and legitimate interest |
| Legal Compliance | Records as required by law | Legal obligation |
We use your information primarily to create effective financial presentations that meet your business objectives. This includes analyzing your requirements, developing appropriate content, and ensuring presentations align with your brand and messaging goals.
Data Storage and Security
Security Measures
We implement comprehensive security measures to protect your business information:
- Encrypted data transmission using SSL/TLS protocols
- Secure cloud storage with Australian-based servers
- Access controls limiting staff access to necessary information only
- Regular security audits and system updates
- Confidentiality agreements with all staff and contractors
Data Retention
We retain your information for specific periods based on business and legal requirements:
- Active Projects: Throughout project duration plus 12 months
- Financial Records: Seven years as required by Australian taxation law
- Marketing Communications: Until you opt out or request removal
- Website Analytics: 26 months maximum, anonymized after 14 months
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information:
Access and Correction
You can request access to personal information we hold about you and ask for corrections if information is inaccurate or outdated. We'll respond to access requests within 30 days and provide information in a reasonable format.
Complaint Process
If you're concerned about how we've handled your personal information:
- Contact our Privacy Officer directly using the details below
- We'll acknowledge your complaint within 5 business days
- We'll investigate and respond within 30 days
- If unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC)
Information Sharing and Disclosure
We don't sell or rent your personal information to third parties. We may share information only in specific circumstances:
Service Providers
We work with trusted Australian service providers who assist with our operations:
- Cloud hosting providers (Australian-based servers)
- Email communication services
- Accounting and business management software
- Design and presentation tools
All service providers sign confidentiality agreements and are required to handle your information according to Australian privacy standards.
Legal Requirements
We may disclose information when required by Australian law, including court orders, subpoenas, or requests from law enforcement agencies. We'll notify you of such requests unless prohibited by law.
Cookies and Website Technologies
Our website uses cookies to improve functionality and user experience. Here's what we collect and why:
Essential Cookies
These cookies are necessary for website operation and cannot be disabled:
- Session management for form submissions
- Security features to prevent unauthorized access
- Website functionality and navigation
Analytics Cookies
We use analytics to understand website usage patterns and improve our services. This data is anonymized and aggregated.
Updates to This Policy
We review this privacy policy annually and update it as needed to reflect changes in our practices or legal requirements. When we make significant changes:
- We'll notify active clients via email
- Updated policy will be posted on our website with revision date
- We'll provide 30 days notice before changes take effect
- Continued use of our services indicates acceptance of updated terms
For minor updates (like contact information changes), we'll simply update the policy with a new effective date.
Privacy Contact Information
For questions about this privacy policy or your personal information:
Privacy Officer: celarosentin Privacy Team
Email: info@celarosentin.com
Phone: +61 3 9686 2788
Address: 585 Calala Ln, Tamworth NSW 2340, Australia
We respond to privacy inquiries within 5 business days and aim to resolve concerns promptly and fairly.